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Connected Customer Experience

Webinar: Benchmark and Optimize Warranty Management

Author Natalie Kass on Jan-24-2019

Overview

Mize kicked off the new year by hosting another presentation for our online webinar series. The January 17, 2019 presentation entitled “Benchmark & Optimize Warranty Management” focused on current and future forecasts in warranty management as well as best practices to optimize warranty management.

We had 3 key speakers, including Bill Pollock, President and Principal Consulting Analyst of Strategies for Growth, Eric Arnum, Editor of Warranty Week, and Ashok Kartham, founder and CEO of Mize, Inc.

This blog will bring readers up to speed on what they missed from the webinar and provide direct access to the presentation (and its resources) for download.

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State of Warranty Chain Management (WCM) for 2019 – and Beyond!

Author Bill Pollock on Jan-22-2019

Moving Toward More Expansive and Robust Global WCM Growth in the Next 12 Months

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The State of Warranty Chain Management

Author Bill Pollock on Jan-11-2019

Results of annual survey suggest the global warranty services market appears to be moving toward a more expansive period of growth in 2019.

After conducting its fifth annual Warranty Chain Management (WCM) Benchmark Survey in the second half of 2018, Strategies For Growth president & principal consulting analyst, Bill Pollock, has put together a results package consisting of an Analysts Take paper, a Webinar and a 2019 WCM Conference workshop and presentation on "The State of Warranty Chain Management (WCM) for 2019 – and Beyond!"

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Keeping tabs on Warranty and Service Contracts Industry

Author Eric Arnum on Dec-20-2018

Eric Arnum is the editor of Warranty Week, an online newsletter for warranty management professionals. Since 2003, Eric Arnum has been publishing reports on product warranties, extended warranties, and claims rates in various industries. Warranty Week has gained a broad following among manufacturers, retailers, servicers, and insurance professionals.

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