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Connected Customer Experience

Critical Success Factors for Global Warranty Implementation

Author Michael R Blumberg on Feb-5-2020

Recently, Mize hosted a webinar titled Reduce Warranty Costs by 15% in the First Year.  The webinar featured a case study by Vance Thomas, Corporate Warranty Manager of LP Corporation. Mr. Thomas’ presentation addressed challenges his company faced with respect to utilizing a legacy warranty management system to support products sold within the Building Products industry.  He also discussed the transformational journey his company took to replace the legacy system with a new solution from Mize which resulted in a 15% reduction in warranty claims processing costs with the first year. 

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Warranty Transformation: From Legacy System to 15% Costs Savings in the 1st Year

Author Michael R Blumberg on Jan-28-2020

If you work for a global manufacturer of durable equipment, then it is likely that your company still operates a legacy system for warranty management. Legacy systems are costly to maintain and modify.  Since there are very few people inside the organization who remember how the system works, your company must employ people with specialized knowledge of the system.  At issue, these people are usually focused only on the task of system maintenance and may provide little value to the company beyond this task.    

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