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Connected Customer Experience

The Dark Side of Warranty Management

Author Matti Kurvinen on Nov-2-2017

Significant extra burden often goes unnoticed

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. The stories from the field go beyond imagination:

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5 Key factors to enhance OEM and Supplier collaboration on Warranty

Author Eric Marlan on Oct-20-2016

Product OEMs and Parts suppliers agree that more collaboration is needed to reduce warranty costs and improve quality. These five key factors can help to enhance communication and collaboration between OEMs and their suppliers:

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Why is Warranty considered a cost center but Marketing is not?

Author Eric Marlan on Aug-26-2016

Companies spend on average 11% of revenues on marketing and 1.5% of revenues on Warranty. Despite the higher cost of marketing, why is warranty considered a cost center, but marketing is not.

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Warranty Insights: 5 Key Warranty Metrics Every Warranty Manager Should Know

Author Michael (Mike) Stroffolino on Dec-22-2015

In addition to the total number of claims and warranty costs, these five key warranty metrics help warranty managers to drive performance and product quality.

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Warranty Insights: Top 5 Trends in Warranty Systems for 2016

Author Michael (Mike) Stroffolino on Dec-17-2015

Companies are leveraging the latest technologies to streamline warranty, improve product quality, and improve service profits. As you make plans for next year, we want to share the Top 5 Trends that can have significant impact in 2016.

  • Increased use of Cloud: CRM has been leading the charge for years to move enterprise software to the cloud. As adaption and usage grows within enterprises, warranty and service managers are feeling more comfortable with having their warranty data in the cloud. Companies are increasingly using Cloud based warranty management solutions as they get additional capabilities without huge upfront investments and realize faster ROI.
  1. Recall/Service Bulletin management:
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Setting Standards: Demystifying Warranty Fraud

Author Bruce Burke on May-16-2014

M-W.com defines the word Standard as; “something set up and established by authority as a rule for the measure of quantity, weight, extent, value, or quality.”

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