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Connected Customer Experience

Webinar Recap: Digital Technologies and Field Service

Author Natalie Kass on Jul-12-2019

When it comes to field service, companies are judged on the service they provide. The top two factors used to measure great service are the speed of service (is this going to take days, hours, minutes?) and first-time fix rate (is this going to be fixed right the first time?).

In order for field service technicians to achieve this, they need all the help they can get, whether in the form of knowledge or external resources. Knowledge might include manuals, how-to guides, audit trails, and truck stock inventory, while external resources might include support calls to outside experts.

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Will Digital Transformation Through Augmented Reality Lead To A Zero-Sum Game For Field Service Organizations?

Author Michael R Blumberg on May-2-2019

This post originally appeared in the August 2017 issue of Field Technologies Online.

Augmented Reality (AR) and Virtual Reality (VR) are one of the hottest technologies hitting the field service industry today. This technology provides field service organizations with the ability to remotely solve customer problems through a collaborative video platform that superimposes a computer-generated image (e.g., annotation, technical instruction) onto a user's view of the real world, thus providing a composite view. 

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