Mize recently hosted a workshop at the ENG Automotive Warranty Summit USA titled Enabling suppliers to manage claims, returns, and quality for all OEMs. Ashok Kartham, Mize’s Founder and CEO, kicked off the workshop by posing the following question: What is one key factor that drives warranty performance improvement?”. Of course, warranty performance is broad, consisting many measures such as claim automation rate, supplier recovery rate, cycle time for Detection-to-Correction, and related factors such as COPQ. As such, the question is not easily answered. However, the experts at Mize’s have reached a conclusion is that the key factor is the “Connectedness” of the warranty process.
Connected Customer Experience
This month’s webinar, hosted by Mize, Inc. in partnership with Tech Mahindra, brought together experts in the automotive and warranty management industries to discuss best practices in streamlining supplier warranty management. Our presenters, including Michael Blumberg, Chief Marketing Officer of Mize, Michael Roberts, President of MR Insights, and Eric Marlan, Senior Product Manager of Mize, led stimulating discussions about the current state of supplier warranty management, and what strategies must be implemented to improve quality for all stakeholders.
Are you frustrated with your access to warranty information?
Is EXCEL your “go to” tool for warranty analysis?
Do you have a “warranty management process” or are you just chasing OEM provided numbers?
If you don’t like the way you had to answer any of these questions, you’ll want to join us for this informational webinar!
According a recent study by Warranty Week, warranty claims in the U.S. Automotive Industry have remained relatively stable over the last 15 years. Among Power Train Suppliers, Warranty and Accrual rates have averaged less than 1% of sales during this time frame. Apart from outlier years due to the Great Recession and a large-scale recall by one manufacturer, Warranty and Accrual rates have averaged between 2.5% and 2.2%, respectively, for manufacturers of Truck and Large Vehicles.