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Connected Customer Experience

Mapping the Customer Journey For CEM Success

Author Bruce Burke on Feb-18-2014

A customer journey map is a very simple idea: it's a diagram that illustrates the steps your customer(s) go through in engaging with your organization, whether it is a product, an online experience, retail experience, a service, or any combination thereof.

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Social Commerce: The Evolution of e-commerce

Author Adam Parson on Jan-20-2014

 Last Monday was my first day back in school after a well-deserved winter break.

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