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Connected Customer Experience

ICYMI – Webinar: Enabling Service Technicians to Deliver Better Customer Experience

Author Natalie Kass on Apr-8-2019

In last week’s webinar, Enabling Service Technicians to Deliver Better Customer Experience, our viewers learned how to equip service technicians with the tools they need to enhance customer experience (CX). Viewers also got an inside look at Mize’s connected CX solution which demonstrated key applications of the Mize software.

Our speakers included Michael Blumberg, CMO of Mize, and Andrew Thomas, Product Manager of Mize. Blumberg led us through reasons why field service companies should focus on enhancing their customers’ experience while also providing solutions that, once implemented, would enable service technicians to perform their work more efficiently. Then, Thomas walked through an end-to-end process for service requests in Mize, including a first look at Customer, Administrator, and Technician portals.

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Webinar: Enabling Service Technicians to Deliver Better Customer Experience

Author Michael R Blumberg on Mar-22-2019

Customer Experience is a critical factor driving customer loyalty and retention.  It is important for companies to focus on these Key Performance Indicator (KPIs) because it takes 5 times as much to attract a new customer as it does to keep an existing customer satisfied. Maintaining high levels of customer loyalty and retention can also have a huge financial payoff. Benchmark studies show that just a 5% increase in retention can yield profit increases in the range of 25% to 95%.
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Webinar: Winning Service Strategies to Unlock the Value of the Install Base

Author Natalie Kass on Mar-8-2019

Overview 

As the first quarter comes to a close, Mize reminds us of the importance in maintaining a service-centered culture in our business.  

During last week’s webinar, entitled Winning Service Strategies to Unlock the Value of the Install Base, speakers Michael Blumberg and Tom Schlick taught us how to enable service revenue growth by shifting to a customer-centric mindset.  

Blumberg, CMO of Mize, brings with him a diverse industry experience in Aftermarket Services while Schlick, author of Jumpstart Your Service Revolution, shares with us over 30 years of experience as a customer-focused business operations executive. Together, they explain why and how to unlock the value of the existing install base 

This blog gives readers an overview of key points from the webinar as well as download access

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Winning Service Strategies to Unlock the Value of the Install Base

Author Michael R Blumberg on Feb-20-2019

Servitization is one of the most critical disruptive forces facing the manufacturing industry.  What exactly is Servitization? It is the transformational journey that a manufacturer undergoes to develop services and solutions to supplement their traditional product offerings.  Ultimately, for equipment manufacturers, it’s about generating additional and profitable revenue streams from the provision of services.

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Jumpstart Your Service Revolution: Transform Your Company’s DNA and Thrive in an Age of Disruption

Author Tom Schlick on Feb-15-2019

Do you sometimes feel that you are living your life, not just in the “fast lane,” but in the “acceleration lane”? More change. More chaos. Less time. Less control. And woven in and around this feeling is the reality that your company—and your job—will be dramatically impacted by the disruptive forces marching toward your industry.

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