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Connected Customer Experience

Protect and grow Service Parts Sales

Author Ashok Kartham on Apr-24-2020

During the COVID-19 driven stay-at-home guidelines, eCommerce sites such as Amazon.com, Instacart, and Walmart have seen massive sales growth as everyone turns to online shopping to more safely fulfill their needs. Manufacturers and their distributor and dealer networks can also leverage Parts eCommerce capabilities to sell spares, accessories, and consumables.

Here are ten things that Service Parts Management experts at Mize have identified to protect and grow your service parts sales and profits. 

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Right to Repair (R2R) Drives Parts eCommerce

Author Ted Fellowes on Jan-20-2020


This guest blog was written by Ted Fellowes, President of Fellowes Research.  It represents an update and refocus of  a blog posted earlier on the Fellowes Research website.

Premise

  • Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R.
     
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