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Connected Customer Experience

Right to Repair (R2R) Drives Parts eCommerce

Author Ted Fellowes on Jan-20-2020


This guest blog was written by Ted Fellowes, President of Fellowes Research.  It represents an update and refocus of  a blog posted earlier on the Fellowes Research website.

Premise

  • Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R.
     
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