Connected Customer Experience

The results from Strategies For Growth℠‘s (SFG℠‘s) 2019 Warranty Chain Management (WCM) Tracking Survey Update reveal that nearly two-thirds (63%) of respondent organizations currently offer an extended warranty agreement or service contract to their respective customers. In fact, this percent would actually increase to nearly three-quarters (i.e., ±73%) when reallocating the “don’t know/unsure” responses into the “yes/no” categories (Figure 1).

Mize was a proud sponsor of the 10^th Annual Extended Warranty & Service Contract Innovations conference. The event was held in Nashville, TN from September 18^th to September 20^th, 2019.  There were over 20 speakers from leading OEMs, Service companies, and Solution providers including but limited to AmTrust, Electrolux, Ford, GE, GM, Mize, OnPoint, Samsung, Stryker, and Stulz.

Unlike most other solutions, which are designed to integrate with passenger car dealer management systems or retail point of sale software, the new Mize offering is aimed at manufacturers engaged in the business-to-business sale of commercial service contracts.

This week, Mize Inc. released the latest version of its Service Contracts Management solution at the Extended Warranty & Service Contract Innovations Conference in Nashville.