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Connected Customer Experience

Best Practices to Increase Service Contract Renewal Rates

Author Eric Marlan on Jul-3-2017

Service Contract renewals are vital for a steady stream of service revenues.  Renewal Rate is also a key performance indicator for service revenues, customer satisfaction, and customer loyalty.

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How do you Plan to grow Service Contracts Revenue?

Author Eric Marlan on Jun-27-2017

Your product install base provides a huge opportunity to grow service contract revenues and profits, but attach and renewal rates for extended warranty and service programs (EW/ES) stay below the desired levels.

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