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Connected Customer Experience

Warranty Transformation: From Legacy System to SaaS Solution

Author Tim Nissen on Jun-15-2020

If you are a durable goods manufacturer, then it is likely that your company still operates a legacy system for warranty management. Legacy systems are costly to maintain and modify, since there are very few people inside the organization who remember how the system works Your company must employ people with specialized knowledge of the system, and if they leave the organization, their expertise walks out the door with them.

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