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Connected Customer Experience

Parts eCommerce: Best practices for OEMs, dealerships and solution developers investing in service-parts eCommerce

Author Ted Fellowes on Feb-17-2020

This guest blog was written by Ted Fellowes, President of Fellowes Research.

Preface. 

Parts eCommerce is the fastest growing segment of fixed operations (a.k.a., ‘aftersales’ and ‘aftermarket’) – it’s projected to reach $6.5 billion in revenue – for U.S. car dealers in 2020.  Parts eCommerce is also evolving and innovating rapidly – and faster than in other sectors.  Mastery of parts eCommerce is challenging and starts with understanding the distinct market segments and solution types.  Success also requires deep understanding of OEM data and technical documentation.  Fortunately, success has its rewards: parts eCommerce represents the best opportunity to promote and profitably sustain – even grow – dealer parts sales – in part through powerful capabilities that parts eCommerce best facilitates. 

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Right to Repair (R2R) Drives Parts eCommerce

Author Ted Fellowes on Jan-20-2020


This guest blog was written by Ted Fellowes, President of Fellowes Research.  It represents an update and refocus of  a blog posted earlier on the Fellowes Research website.

Premise

  • Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R.
     
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Top 5 enabling technologies transforming Service Parts Management

Author Eric Marlan on Sep-2-2016

Major technology advancements such as Mobile, the Internet of Things (IoT), 3D and smart machines are creating opportunities for companies to provide innovative solutions to elevate customer experience and drive Service Parts sales.

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