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Connected Customer Experience

Right to Repair (R2R) Drives Parts eCommerce

Author Ted Fellowes on Jan-20-2020


This guest blog was written by Ted Fellowes, President of Fellowes Research.  It represents an update and refocus of  a blog posted earlier on the Fellowes Research website.

Premise

  • Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R.
     
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Top 5 enabling technologies transforming Service Parts Management

Author Eric Marlan on Sep-2-2016

Major technology advancements such as Mobile, the Internet of Things (IoT), 3D and smart machines are creating opportunities for companies to provide innovative solutions to elevate customer experience and drive Service Parts sales.

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Parts Insights: How many systems does it take to change a Part?

Author Eric Marlan on Jul-14-2016

When a service technician needs to change a part to repair one of your products, how many systems does it take to ensure that right part is available at the right place and time?

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