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Connected Customer Experience

How Field Service Operations Will Manage the Pandemic

Author Tim Nissen on Jun-17-2020

During the second half of 2020, your company's field services operations will build its road forward. Initiatives previously tabled for further discussion later are now immediate concerns. Automating knowledge management, service delivery and parts availability for web-based availability, is now top-of-mind. Considering customer access and contact is becoming increasingly difficult, pandemic-fueled necessity is driving attention to cloud-based information access and workflow.

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Ensuring Field Service Technician and Customer Health & Safety: A Systems Appraoch

Author Michael R Blumberg on May-8-2020

Today, Mize announced the availability of a new Health Check designed to monitor the health of technicians and protect the safety of end customers.

Developed in response to COVID-19, this application enables organizations to assign service orders based on the health of their technicians.

At the beginning of each day, organizations can use the Health Check feature to collect vital health signs from each individual technician and automatically determine if the technician’s Health Check status is “Fit” or “Unfit”.

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Today’s Crisis Triggers the Next Revolution in Field Service

Author Robert Gillette on Apr-17-2020

This blog was written by Robert Gillette. Throughout his career, Mr. Gillette has maintained responsibility for P&L and revenue growth for all presales, post-sales, and service delivery operations. Most recently, Robert served as Vice President of Customer Support for an OEM line of precision HVAC/R products for the IT Data Center and Indoor Agriculture (cannabis) markets.

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COVID-19 Update: Mitigating Service Parts Supply Chain Disruptions

Author Ted Fellowes on Apr-6-2020

This guest blog was written by Ted Fellowes, President of Fellowes Research.

The COVID-19 Pandemic is a black swan that is taking a toll on society. While our first concern is for the health of family, friends, colleagues, neighbors, and everyone everywhere – ‘sheltering in place’ is providing many of us with the spare time to consider this crisis from the perspective of own industries and professions.  I have been asked a few times in recent days for my thoughts on the impact of COVID-19 on  Service Parts Management (SPM) is and how improvements to and investments in SPM solutions may improve our current situation and prepare us for the next disruption.

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COVID-19 Update: Six Ways Manufacturers Can Adapt Their  Aftermarket Service Business

Author Michael R Blumberg on Apr-1-2020

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There is no escaping the threat of the Coronavirus as it hits communities across the globe.  It seems that no one is immune to it, not even the Aftermarket Service Industry.

Business leaders and managers will need to do everything they can to get through this current crisis.  While we might have the knee jerk reaction to throw our hands up in the air and proclaim, "we've never seen anything like this before," the truth is we have the means and ability to respond. 

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Warranty Management Contingency Plans for Working Remotely

Author Vance Thomas on Mar-26-2020

In recent days, we have all had to rethink how we can conduct business while ensuring we take the necessary measures to keep ourselves, employees, customers, and communities safe. Social distancing and working remotely are crucial in helping to slow the spread of coronavirus.

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