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Connected Customer Experience

OEM Service Lifecycle Management Automation Impacting Net Promoter Score

Author Tim Nissen on Sep-22-2020

Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It's a comprehensive measure – covering both the number of promoters and detractors for the service that companies provide.

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A Few Key Performance Metrics For Subscription Businesses

Author Michael R Blumberg on Apr-20-2020

This blog post was written by Robbie Kellman Baxter, founder of Peninsula Strategies, LLC, and a bestselling author.  She is an expert on membership and subscription-based business models. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts, and eBay.  Robbie will be the guest presenter at a webinar hosted by Mize on April 23, 2020 titled Building a Forever Transaction with Every Customer

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