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Connected Customer Experience

Ensuring Field Service Technician and Customer Health & Safety: A Systems Appraoch

Author Michael R Blumberg on May-8-2020

Today, Mize announced the availability of a new Health Check designed to monitor the health of technicians and protect the safety of end customers.

Developed in response to COVID-19, this application enables organizations to assign service orders based on the health of their technicians.

At the beginning of each day, organizations can use the Health Check feature to collect vital health signs from each individual technician and automatically determine if the technician’s Health Check status is “Fit” or “Unfit”.

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COVID-19 Update: Mitigating Service Parts Supply Chain Disruptions

Author Ted Fellowes on Apr-6-2020

This guest blog was written by Ted Fellowes, President of Fellowes Research.

The COVID-19 Pandemic is a black swan that is taking a toll on society. While our first concern is for the health of family, friends, colleagues, neighbors, and everyone everywhere – ‘sheltering in place’ is providing many of us with the spare time to consider this crisis from the perspective of own industries and professions.  I have been asked a few times in recent days for my thoughts on the impact of COVID-19 on  Service Parts Management (SPM) is and how improvements to and investments in SPM solutions may improve our current situation and prepare us for the next disruption.

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