Connected Customer Experience

Mize recently hosted a workshop at the ENG Automotive Warranty Summit USA titled Enabling suppliers to manage claims, returns, and quality for all OEMs. Ashok Kartham, Mize’s Founder and CEO, kicked off the workshop by posing the following question: What is one key factor that drives warranty performance improvement?”. Of course, warranty performance is broad, consisting many measures such as claim automation rate, supplier recovery rate, cycle time for Detection-to-Correction, and related factors such as COPQ. As such, the question is not easily answered. However, the experts at Mize’s have reached a conclusion is that the key factor is the “Connectedness” of the warranty process.

This blog post is based on workshop session by Mize at ENG’s Automotive Warranty Management conference on Oct 16^th & 17^th in Dearborn, MI. You can download the workshop presentation or read the summary blog post about the conference.

The ENG’s 3^rd annual Automotive Warranty Management USA, sponsored by Mize, took place on Oct 16^th and 17^th in Dearborn, MI. The event attracted over 110 warranty leaders from the automotive industry. This blog post summarizes the key themes, presentations, metrics, best practices, and technologies discussed during the conference.