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Connected Customer Experience

Walk Before You Can Run

Author Michael R Blumberg on May-10-2019

A Blueprint for Creating an IoT Enabled Field Service Organization

Despite the enormous benefits of IoT, field service leaders face many challenges to implementing IoT platforms. First, many of these leaders have not defined a clear outcome for IoT projects. In other words, they haven’t created solid use case or achieved clarity around what types of actions, decisions, or benefits they can obtain from IoT. The possibilities are endless and often overwhelming. Second, these leaders need to create a clear road map with respect to when, how, and where they will implement IoT. Questions often exist as to whether they should implement IoT on their existing installed base or roll-out with new product releases. Applying IoT to an existing installed base may seem like a time-consuming and arduous task. However, the benefits that a FSO can achieve when a large segment of their installed base is IoT enabled is significant. Third, IoT produces a vast volume of data. FSOs are often not sure how they will make sense of all the data or how they will ensure that actionable and measurable results will be achieved from this information. Fourth and most importantly, many field service leaders are concerned that they must overhaul their entire service delivery processes prior to taking advantage of IoT. This seems like an impossible order when they may have millions of dollars invested in the current ways of doing things.

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Five Apple iOS 11 capabilities to enhance Field Service

Author Eric Arnum on Sep-27-2017

Apple iOS 11 release this week on the 10th anniversary of the iPhone is a major leap forward and includes many features to enhance user experience further. These five capabilities will have the most impact on how businesses deliver field service and support the customers. 

  1. Augmented Reality 
  2. Machine Learning on the device
  3. Siri extensions for Apps
  4. Business Chat using iMessage
  5. Direct QR and Bar Code scanning
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Next generation Field Service Management Software

Author Eric Marlan on May-29-2017

For past decade or longer, Field Service software vendors have mainly focused on work order management and scheduling optimization. The efficiencies gained from workforce management were the main driver to implement field service software.

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