Most generic CRM systems fail to meet the needs of manufacturer contact centers for customers and channel partners. Manufacturers spend a lot of time and money to customize and integrate the generic CRM software to meet their contact center needs.
Connected Customer Experience
Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value. Durable goods companies that provide high value and complex products face unique challenges. Experts at mize, software leader in Connected Customer Experience, have identified 10 Best practices to deliver customer support excellence in the durable goods industry.