<iframe src="//www.googletagmanager.com/ns.html?id=GTM-WXXNF2" height="0" width="0" style="display:none;visibility:hidden">

Connected Customer Experience

5 Tips to a Better Customer Warranty Self-Service Portal

Author Tim Nissen on Jun-25-2020

Manufacturers often face excessively high labor costs associated with processing warranty claims. At issue, there are often numerous touchpoints involved in supporting warranty claims. The burden on your company starts from the moment the customer purchases a product. Resources are required to register the product warranty, respond to service requests and inquiries, open a claim, issue an RMA, etc. This situation often stems from disparate and disconnected systems. Since end-users are growing increasingly comfortable with self-service and even expect it, one way to overcome these challenges is by replacing legacy systems with new applications that include customer self-service portals.

Read More

A Peer’s View: Unifying Warranty Management through Customer Self Service

Author Tim Nissen on Jun-18-2020

Manufacturers are saddled with multiple legacy systems that seem like they’ve been with the company from its concept. Some may have…

Read More

How Field Service Operations Will Manage the Pandemic

Author Tim Nissen on Jun-17-2020

During the second half of 2020, your company's field services operations will build its road forward. Initiatives previously tabled for further discussion later are now immediate concerns. Automating knowledge management, service delivery and parts availability for web-based availability, is now top-of-mind. Considering customer access and contact is becoming increasingly difficult, pandemic-fueled necessity is driving attention to cloud-based information access and workflow.

Read More

10 reasons why Customer Self-Service Portals increase customer satisfaction

Author Eric Marlan on May-16-2017

A Customer Self-Service Portal helps companies to reduce customer service costs significantly and leads to better customer satisfaction, loyalty, and engagement

Read More

Subscribe via E-mail

Latest Posts

Posts by category

see all

Follow Me