I recently attended the Service World Expo Trade Show in Las Vegas, NV. During the event, I spoke to several service providers about issues they are having with spare parts management. For many companies, this function is one of the most challenging parts (no pun intended) of their business. The typical problems they experience include:
Connected Customer Experience
Aftermarket Service can generate 45% or more of total corporate revenue and 30% or more of total corporate profits. To achieve these results, field service leaders must focus on revenue growth. This is, of course, dependent on the ability of manufacturers to execute on their business strategy and deliver results. This is where a good Service Lifecycle Management (SLM) infrastructure can help.