<iframe src="//www.googletagmanager.com/ns.html?id=GTM-WXXNF2" height="0" width="0" style="display:none;visibility:hidden">

Connected Customer Experience

How do you Plan to grow Service Contracts Revenue?

Author Eric Marlan on Jun-27-2017

Your product install base provides a huge opportunity to grow service contract revenues and profits, but attach and renewal rates for extended warranty and service programs (EW/ES) stay below the desired levels.In a recent study among professionals involved in selling Extended Warranty /Extended Service (EW/ES) programs, they were asked about their Plans to Grow EW/ES Revenue. Here is what their responses indicated:

plans_to_grow-ew_es.png

  • A plurality (43.5%) of respondents have experienced an increase in EW/ES revenue over the last two years
  • Almost the same percentage (43.3%) expect EW/ES revenue to increase over the next two years
  • Most frequently mentioned plans that respondents will implement to increase EW/ES revenue include:
    • Increase % of installed base covered under an EW/ES program
    • Expand scope of service offerings
    • Increase contract renewal rates
    • Automate process of configuring and pricing customized EW/ES programs

optimize-service-contract-management.jpg

The Best Practices from the industry can be a good source to find the strategies and tactics to become more effective in marketing and selling extended warranty/service programs. In a series of articles, we have been exploring these practices that can help you grow service contract sales.

You can read previous three articles in this series on the best practices:

service-contract-email.jpg

Topics: CX Insights, Warranty Insights, Extended Service, Extended Warranty, Service Contract

Subscribe via E-mail

Latest Posts

Posts by category

see all

Follow Me