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Connected Customer Experience

Natalie Kass

Recent Posts

ICYMI – Webinar: Enabling Service Technicians to Deliver Better Customer Experience

Author Natalie Kass on Apr-8-2019

In last week’s webinar, Enabling Service Technicians to Deliver Better Customer Experience, our viewers learned how to equip service technicians with the tools they need to enhance customer experience (CX). Viewers also got an inside look at Mize’s connected CX solution which demonstrated key applications of the Mize software.

Our speakers included Michael Blumberg, CMO of Mize, and Andrew Thomas, Product Manager of Mize. Blumberg led us through reasons why field service companies should focus on enhancing their customers’ experience while also providing solutions that, once implemented, would enable service technicians to perform their work more efficiently. Then, Thomas walked through an end-to-end process for service requests in Mize, including a first look at Customer, Administrator, and Technician portals.

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Webinar: Winning Service Strategies to Unlock the Value of the Install Base

Author Natalie Kass on Mar-8-2019

Overview 

As the first quarter comes to a close, Mize reminds us of the importance in maintaining a service-centered culture in our business.  

During last week’s webinar, entitled Winning Service Strategies to Unlock the Value of the Install Base, speakers Michael Blumberg and Tom Schlick taught us how to enable service revenue growth by shifting to a customer-centric mindset.  

Blumberg, CMO of Mize, brings with him a diverse industry experience in Aftermarket Services while Schlick, author of Jumpstart Your Service Revolution, shares with us over 30 years of experience as a customer-focused business operations executive. Together, they explain why and how to unlock the value of the existing install base 

This blog gives readers an overview of key points from the webinar as well as download access

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Webinar: Benchmark and Optimize Warranty Management

Author Natalie Kass on Jan-24-2019

Overview

Mize kicked off the new year by hosting another presentation for our online webinar series. The January 17, 2019 presentation entitled “Benchmark & Optimize Warranty Management” focused on current and future forecasts in warranty management as well as best practices to optimize warranty management.

We had 3 key speakers, including Bill Pollock, President and Principal Consulting Analyst of Strategies for Growth, Eric Arnum, Editor of Warranty Week, and Ashok Kartham, founder and CEO of Mize, Inc.

This blog will bring readers up to speed on what they missed from the webinar and provide direct access to the presentation (and its resources) for download.

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