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Connected Customer Experience

Michael Stroffolino

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The Next Generation Warranty Software to Reduce Warranty Costs

Author Michael Stroffolino on Feb-11-2016

Over the last two decades, warranty software has been evolving and one can clearly separate this period into three distinct generations of software. Similar to the way the mobile phones have evolved from 2G, 3G and 4G, 2nd generation of warranty was before 2001, then 3rd generation was predominantly driven by web, now the Next generation of warranty is being led by confluence of mobile, cloud, and IoT technologies.

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Enabling technologies to deliver World-Class Customer Experience

Author Michael Stroffolino on Feb-9-2016

In “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, New York Times #1 bestselling author, Joseph Michelli, shares how Mercedes-Benz USA leveraged online and mobile tools to enhance the customer experience at all phases of the customer journey.

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