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Connected Customer Experience

Michael (Mike) Stroffolino

Senior Product Manager at Mize, Inc. Mike has over 20+ years’ experience in the warranty industry with companies such as Configit, PTC, 4CS, and Snap-on. He has worked closely with many global companies to provide warranty and field service systems.
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Recent Posts

Warranty Insights: 5 Key Warranty Metrics Every Warranty Manager Should Know

Author Michael (Mike) Stroffolino on Dec-22-2015


In addition to the total number of claims and warranty costs, these five key warranty metrics help warranty managers to drive performance and product quality.

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Warranty Insights: Top 5 Trends in Warranty Systems for 2016

Author Michael (Mike) Stroffolino on Dec-17-2015


Companies are leveraging the latest technologies to streamline warranty, improve product quality, and improve service profits. As you make plans for next year, we want to share the Top 5 Trends that can have significant impact in 2016.

  • Increased use of Cloud: CRM has been leading the charge for years to move enterprise software to the cloud. As adaption and usage grows within enterprises, warranty and service managers are feeling more comfortable with having their warranty data in the cloud. Companies are increasingly using Cloud based warranty management solutions as they get additional capabilities without huge upfront investments and realize faster ROI.
  1. Recall/Service Bulletin management:
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