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Connected Customer Experience

Bill Pollock

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Benefits of Establishing an Extended Warranty Program

Author Bill Pollock on Dec-6-2019

The results from Strategies For Growth‘s (SFG‘s) 2019 Warranty Chain Management (WCM) Tracking Survey Update reveal that nearly two-thirds (63%) of respondent organizations currently offer an extended warranty agreement or service contract to their respective customers. In fact, this percent would actually increase to nearly three-quarters (i.e., ±73%) when reallocating the “don’t know/unsure” responses into the “yes/no” categories (Figure 1).

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State of Warranty Chain Management (WCM) for 2019 – and Beyond!

Author Bill Pollock on Jan-22-2019

Moving Toward More Expansive and Robust Global WCM Growth in the Next 12 Months

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The State of Warranty Chain Management

Author Bill Pollock on Jan-11-2019

Results of annual survey suggest the global warranty services market appears to be moving toward a more expansive period of growth in 2019.

After conducting its fifth annual Warranty Chain Management (WCM) Benchmark Survey in the second half of 2018, Strategies For Growth president & principal consulting analyst, Bill Pollock, has put together a results package consisting of an Analysts Take paper, a Webinar and a 2019 WCM Conference workshop and presentation on "The State of Warranty Chain Management (WCM) for 2019 – and Beyond!"

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The Internet of Things (IoT) Is Here to Bring Smarter Technologies to Your Organization!

Author Bill Pollock on Jun-19-2015


The Internet of Things (IoT) is not a new “thing” in and of itself, but rather a pervasive resource that may be used to help run your company’s business. What it does is empower you to leverage all of the tools and resources that had previously been available to you; combine them with newer Web-enabled tools, technologies and resources; and help you manage your services organization in real time.

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