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Connected Customer Experience

IoT Product Data Warranty Management and Field Service Optimization

Author Tim Nissen on Sep-8-2020

For OEMs collecting IoT-connected product information, the benefit’s in its actionable utilization. How you manage it becomes crucial – having the ability to build a Connected Customer Experience and incorporate proactive Service team interaction – ultimately maximizing Warranty Management profitability.

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Automating Field Service Management to Reduce Mean Time to Resolution

Author Tim Nissen on Aug-27-2020

The Mean Time to Resolution (MTTR) is a metric that service organizations grapple with in terms of related cost and customer experience. One objective is clear: reducing the time it takes to resolve customer issues – from case creation dates to their closures – benefits both.

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Why Automate Your Service Contract Program?

Author Tim Nissen on Aug-19-2020

Most durable goods manufacturers are mired in manual service contract administration – from initial offering to servicing, through to renewals. While being a strain on operations, it’s a drain on revenue stream maximization: most OEMs realize less than 15% of potential service contract revenue.

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Brand Loyalty by Connected Customer Experience

Author Tim Nissen on Aug-13-2020

To a company, each has heightened concern about brand loyalty. Across all durable goods categories, time to market has hastened, providing customers more options. Churn is real – organizations must be prepared to protect their turf while gaining opportunistic market share.

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Building an OEM Recurring Revenue Stream with Customers

Author Tim Nissen on Aug-5-2020

Generating a recurring revenue stream with customers is critical business objectives facing Durable Equipment Manufactures today. The key: building a forever transaction with every customer you have.

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Reduce Warranty Costs and Increase Operational Efficiencies with a Fully Mobile Field Service Organization

Author Vance Thomas on Jul-27-2020

Many Warranty Managers that we at Mize work with often share that field service operations are the most labor-intensive part of their warranty process and are a significant cost driver. The primary reason for this extra cost is due to the field service not being fully integrated into the overall digital warranty processing systems.

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