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Connected Customer Experience

Is it time to upgrade your Warranty System?

Author Eric Marlan on Feb-13-2017

Many companies still rely on emails, spreadsheets, or custom warranty systems developed long time ago to manage warranty. These warranty systems are inefficient in managing warranty and inadequate to meet the needs of the business to reduce warranty costs and improve product quality.

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Best Practices to automate Warranty Claims processing

Author Eric Marlan on Feb-7-2017

Warranty Managers are faced with a dilemma on deciding the level of automation in claim processing. Automated approvals can lead to more efficiencies, but may result in excess payments from overcharges and even fraudulent claims.

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