Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value. Durable goods companies that provide high value and complex products face unique challenges. Experts at mize, software leader in Connected Customer Experience, have identified 10 Best practices to deliver customer support excellence in the durable goods industry.
Connected Customer Experience
In addition to the total number of claims and warranty costs, these five key warranty metrics help warranty managers to drive performance and product quality.