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Connected Customer Experience

Enabling technologies to deliver World-Class Customer Experience

Author Michael Stroffolino on Feb-9-2016

In “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, New York Times #1 bestselling author, Joseph Michelli, shares how Mercedes-Benz USA leveraged online and mobile tools to enhance the customer experience at all phases of the customer journey.

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Engaging the Dealer Network to transform your Customer Experience

Author Eric Marlan on Jan-26-2016

Brands rely on independent Distribution/Dealer network to deliver the desired Customer Experience, but have no control over dealership employees and bound by franchise/dealership agreements on what is required of dealers.

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