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Connected Customer Experience

Enabling technologies to deliver World-Class Customer Experience

Author Michael Stroffolino on Feb-9-2016

In “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, New York Times #1 bestselling author, Joseph Michelli, shares how Mercedes-Benz USA leveraged online and mobile tools to enhance the customer experience at all phases of the customer journey.

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Connect – Engage – Help Your Customers

Author Erin Nelson on Dec-1-2015

In today’s competitive market, customers demand professional support whenever and wherever they need help. Businesses also expect their support teams to work within multiple systems and quickly utilize various processes; all of which create barriers for customer to effectively obtain support for their products and services.

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