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Connected Customer Experience

Ten ways Warranty can improve Customer Satisfaction

Author Eric Marlan on May-24-2018

In a recent benchmark survey results from Strategies for Growth published by Warranty Week, 58% of Warranty professionals identified improving post-sales customer satisfaction as the main driver for higher levels of warranty performance.

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5 Ways to Improve Warranty Communications

Author Eric Marlan on Oct-17-2017

When processing warranty claims, Warranty Processors and Service Providers resort to Emails, Phone calls, and even Fax to exchange information about the Claims. Streamlining the communications and data exchange benefits all stakeholders:

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Manage Warranty Entitlements

Author Eric Marlan on Jun-28-2016

Managing warranty entitlements is vital for manufacturers to gain control of warranty reserves and claims. Entitlement management involves administration, tracking, and enforcement of policies, coverage terms, expiration dates, and claim reimbursements.

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Setting Standards: Demystifying Warranty Fraud

Author Bruce Burke on May-16-2014

M-W.com defines the word Standard as; “something set up and established by authority as a rule for the measure of quantity, weight, extent, value, or quality.”

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