Warranty Managers are faced with a dilemma on deciding the level of automation in claim processing. Automated approvals can lead to more efficiencies, but may result in excess payments from overcharges and even fraudulent claims.
Connected Customer Experience
Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value. Durable goods companies that provide high value and complex products face unique challenges. Experts at mize, software leader in Connected Customer Experience, have identified 10 Best practices to deliver customer support excellence in the durable goods industry.