<iframe src="//www.googletagmanager.com/ns.html?id=GTM-WXXNF2" height="0" width="0" style="display:none;visibility:hidden">

Connected Customer Experience

Best Practices to automate Warranty Claims processing

Author Eric Marlan on Feb-7-2017

Warranty Managers are faced with a dilemma on deciding the level of automation in claim processing. Automated approvals can lead to more efficiencies, but may result in excess payments from overcharges and even fraudulent claims.

Read More

10 Best practices to deliver customer support excellence in the durable goods industry.

Author Eric Marlan on Apr-5-2016

Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value.  Durable goods companies that provide high value and complex products face unique challenges. Experts at mize, software leader in Connected Customer Experience, have identified 10 Best practices to deliver customer support excellence in the durable goods industry. 

Read More

Subscribe via E-mail

Posts by category

see all

Follow Me