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Connected Customer Experience

5 Key factors to enhance OEM and Supplier collaboration on Warranty

Author Eric Marlan on Oct-20-2016

Product OEMs and Parts suppliers agree that more collaboration is needed to reduce warranty costs and improve quality. These five key factors can help to enhance communication and collaboration between OEMs and their suppliers:

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Top 5 enabling technologies transforming Service Parts Management

Author Eric Marlan on Sep-2-2016

Major technology advancements such as Mobile, the Internet of Things (IoT), 3D and smart machines are creating opportunities for companies to provide innovative solutions to elevate customer experience and drive Service Parts sales.

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Why is Warranty considered a cost center but Marketing is not?

Author Eric Marlan on Aug-26-2016

Companies spend on average 11% of revenues on marketing and 1.5% of revenues on Warranty. Despite the higher cost of marketing, why is warranty considered a cost center, but marketing is not.

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Improve Product uptime and Customer Satisfaction with Inspections

Author Eric Marlan on Aug-17-2016

Many asset-intensive industries have used Pre-Delivery and regular Service Inspections to ensure product uptime and customer satisfaction.

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Parts Insights: How many systems does it take to change a Part?

Author Eric Marlan on Jul-14-2016

When a service technician needs to change a part to repair one of your products, how many systems does it take to ensure that right part is available at the right place and time?

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Manage Warranty Entitlements

Author Eric Marlan on Jun-28-2016

Managing warranty entitlements is vital for manufacturers to gain control of warranty reserves and claims. Entitlement management involves administration, tracking, and enforcement of policies, coverage terms, expiration dates, and claim reimbursements.

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