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Connected Customer Experience

Ilkka Töyrylä and Matti Kurvinen

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Warranty Fraud Management Book

Author Ilkka Töyrylä and Matti Kurvinen on Dec-4-2017

Although technology - connectivity, analytics, sensors - has changed a lot and enabled OEMs to implement much tighter controls and detect fraudulent behavior, the general picture looks quite unchanged and warranty fraud continues to be a challenge.

The strategic importance of warranty management has increased and the general maturity of the warranty profession in the industry has improved during the past 15 years. However, the battle against warranty fraud continues to be a challenge for many warranty professionals.

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