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Connected Customer Experience

Ilkka Töyrylä

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What is needed to control warranty costs and prevent fraud?

Author Ilkka Töyrylä on Nov-14-2017

Our previous blog “The Dark Side of Warranty Management  highlighted the scale of warranty fraud. Depending on the source, warranty fraud is estimated to be 3 to 15 percent of the total warranty cost. In individual companies, the amount of warranty fraud can be much higher

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