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Connected Customer Experience

Eric Arnum

Recent Posts

National Commercial Service Contract Association - A forum to address key service industry issues

Author Eric Arnum on Feb-26-2018

Commercial Service Contract Association:

Industry leaders have launched a new trade association for commercial service contracts, with the inaugural meeting scheduled for tomorrow morning. But unlike with product warranties, extended warranties, and protection plans aimed at the buyers of consumer goods, the boundaries of the commercial service contract industry are not as sharply defined.

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Service Contract Market Size - Research Report 2018

Author Eric Arnum on Feb-13-2018

Service Contract Market Size:

There are signs that the market is topping out at current levels, although home warranty sales continue to soar. Other types of protection plans, such as vehicle service contracts, mobile phone insurance, and extended warranties for brown and white goods, are no longer growing like they used to, though jewelry and furniture protection programs showed slight growth.

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Five Apple iOS 11 capabilities to enhance Field Service

Author Eric Arnum on Sep-27-2017

Apple iOS 11 release this week on the 10th anniversary of the iPhone is a major leap forward and includes many features to enhance user experience further. These five capabilities will have the most impact on how businesses deliver field service and support the customers. 

  1. Augmented Reality 
  2. Machine Learning on the device
  3. Siri extensions for Apps
  4. Business Chat using iMessage
  5. Direct QR and Bar Code scanning
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Mize Inc. released the latest version of its Service Contracts Management solution at the EW & SC Innovations Conference in Nashville

Author Eric Arnum on Sep-20-2017

Unlike most other solutions, which are designed to integrate with passenger car dealer management systems or retail point of sale software, the new Mize offering is aimed at manufacturers engaged in the business-to-business sale of commercial service contracts.

This week, Mize Inc. released the latest version of its Service Contracts Management solution at the Extended Warranty & Service Contract Innovations Conference in Nashville.

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